CREATING COLLABORATIVE PARTNERSHIPS

CHAPTER 15 : CREATING COLLABORATIVE PARTNERSHIPS

Teams,Partnerships,and Alliances

- Organizations create and use teams, partnerships, and alliances to:

•          Undertake new initiatives

•          Address both minor and major problems

•          Capitalize on significant opportunities

- Organizations create teams, partnerships, and alliances both internally with employees and   

  externally with other organizations

- Collaboration system – supports the work of teams by facilitating the sharing and flow of 

  information

- Organizations form alliances and partnerships with other organizations based on their core 

  competency

–      Core competency – an organization’s key strength, a business function that it does better than any of its competitors

–      Core competency strategy – organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes

- Information technology can make a business partnership easier to establish and manage

–      Information partnership – occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer

- The Internet has dramatically increased the ease and availability for IT-enabled organizational 

  alliances and partnerships

Collaboration Systems

- Collaboration solves specific business tasks such as telecommuting, online meetings,   

  deploying applications, and remote project and sales management

- Collaboration system – an IT-based set of tools that supports the work of teams by   

  facilitating the sharing and flow of information

- Two categories of collaboration

1.    Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, and email

2.    Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules

- Collaborative business functions

- Collaboration systems include:

–      Knowledge management systems

–      Content management systems

–      Workflow management systems

–      Groupware systems

Knowledge Management Systems

- Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and 

  sharing information assets in a way that provides context for effective decisions and actions

-Knowledge management system – supports the capturing and use of an organization’s 

  “know-how”

Explicit And Tracit Knowledge

- Intellectual and knowledge-based assets fall into two categories

1.    Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT

2.    Tacit knowledge - knowledge contained in people’s heads

- The following are two best practices for transferring or recreating tacit knowledge

–      Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work

–      Joint problem solving – a novice and expert work together on a project

-  Reasons why organizations launch knowledge management programs

- Content management system (CMS) – provides tools to manage the creation, storage, 

  editing, and publication of information in a collaborative environment

- CMS marketplace includes:

–      Document management system (DMS)

–      Digital asset management system (DAM)

–      Web content management system (WCM)

- Content management system vendor overview

 Working Wikis

- Wikis - web-based tools that make it easy for users to add, remove, and change online 

  content

- Business wikis - collaborative web pages that allow users to edit documents, share ideas, 

  or monitor the status of a project 

Workflow Management Systems

- Work activities can be performed in series or in parallel that involves people and automated 

  computer systems

- Workflow – defines all the steps or business rules, from beginning to end, required for a 

  business process

- Workflow management system – facilitates the automation and management of business 

  processes and controls the movement of work through the business process

- Messaging-based workflow system – sends work assignments through an email system

-Database-based workflow system – stores documents in a central location and 

 automatically asks the team members to access the document when it is their turn to edit the 

 document

Groupware Systems

- Groupware technologies

- Groupware – software that supports team interaction and dynamics including calendaring, 

  scheduling, and videoconferencing

Videoconferencing

- Videoconference - a set of interactive telecommunication technologies that allow two or 

  more locations to interact via two-way video and audio transmissions simultaneously 

Web Conferencing

- Web conferencing - blends audio, video, and document-sharing technologies to create 

  virtual meeting rooms where people “gather” at a password-protected website 

Instant Messaging

- Email is the dominant form of collaboration application, but real-time collaboration tools like 

  instant messaging are creating a new communication dynamic

- Instant messaging - type of communications service that enables someone to create a kind 

  of private chat room with another individual to communicate in real-time over the Internet

- Instant messaging application 

Thank you,reading my blog that all about chapter in MGT300.Hope you guys enjoy reading this 

 chapter.